Marketing is not a department
Every time you answer the phone, it's marketing.
Every time you send an e-mail, it's marketing.
Every time someone uses your product, it's marketing.
Every word you write on your Web site is marketing.
If you build software, every error message is marketing.
If you're in restaurant business, the after-dinner mint is marketing.
If you're in retail business, the checkout counter is marketing.
If you're in a service business, your invoice is marketing.
Marketing isn't just a few individual events. Its the sum total of everything you do.
Rework by Jason Fried
Every time you answer the phone, it's marketing.
Every time you send an e-mail, it's marketing.
Every time someone uses your product, it's marketing.
Every word you write on your Web site is marketing.
If you build software, every error message is marketing.
If you're in restaurant business, the after-dinner mint is marketing.
If you're in retail business, the checkout counter is marketing.
If you're in a service business, your invoice is marketing.
Marketing isn't just a few individual events. Its the sum total of everything you do.
Rework by Jason Fried
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